Support
We can design your ideal kitchen by drawing on our ideas, efficiency and experience
Thanks to the flexibility and experience of our designers, we can interpret and implement any customer request, starting from a simple idea to the full layout. A comprehensive analysis of the ideal composition, customised according to the space, number of meals, type of menu and work environment. All in compliance with the many regulations provided for in the various countries in the world and with the specific requirements of the certification bodies.
Our chefs and technical experts will help you to get the best from our kitchen equipment
Baron offers its customers full and ongoing technical support when using its appliances, so you can obtain the best performances. This team consists of professional chefs that are not just consultants, since they are used to working in the kitchen on a daily basis. Service available upon request by contacting our commercial/sales network.
We guarantee you will receive direct after-sales assistance
“Consumers pay great attention to the level of service offered by companies: 90% states that an efficient customer service influences purchasing decisions almost as much as the relationship between the price and value obtained (91%).”
Since we are aware of how important after-sales services are, we have created an organisational structure to support Baron Customers in the best possible way.
100% up-to-date staff
We organise courses to ensure practical training for our staff, so that they receive adequate training on Baron appliances in order to ensure efficiency and effectiveness during all stages of assistance.
Technical documentation online
After creating a password, you will be able to download the technical documentation. By registering to the Service Review, you will receive additional technical information.
Advice on spare parts
We offer you our expertise in supporting the purchase of original spare parts managed by a dedicated office, which you may contact at the following address: parts@baronprofessional.com
BARON CLOUD
Gestisci la tua cucina e non pensarci più.
Il sistema di connessione delle attrezzature alla piattaforma BaronCloud permette un controllo continuo in ogni momento della giornata del funzionamento delle attrezzature, con il monitoraggio di tutti i parametri in Real Time comodamente da remoto da pc, tablet o smartphone direttamente dal browser. Monitorando il funzionamento e l’utilizzo delle attrezzature, sarà possibile valutare l’efficienza dell’organizzazione in cucina. Di conseguenza sarà più facile correggere le inefficienze e ottimizzare i guadagni. Tutti i dati raccolti da BaronCloud vengono messi a disposizione e resi visibili nel portale BaronControl, il sistema che ti permetterà di svoltare nella gestione del tuo business.
Un sistema integrato per la gestione delle cucine
Gestione dispositivi
I clienti/utenti possono monitorare da remoto lo stato delle proprie attrezzature e modificare i parametri di funzionamento. Dal portale on-line Sarà facile immettere anche nuove ricette e modificare quelle già esistenti.
Real time
Verifica in tempo reale lo stato di funzionamento della macchina, e dei parametri tecnici “data point” di funzionamento, sarà così possibile visualizzare graficamente il periodo di attività e di lavoro.
Notifiche
In caso di malfunzionamenti o cambi di stato utili per la gestione, la macchina invierà agli utenti preposti messaggi di avviso o allerta, nonché richieste di intervento se preimpostate.
Dashboard Big-Data
L’archiviazione di tutti i dati di funzionamento, agevola lo sviluppo di analisi costruttive per il risparmio energetico, e della qualità dei cibi, inoltre si potrà auto certificare il processo di trasformazione degli alimenti, es. allegando HACCP.
Assistenza
L’assistenza potrà ora essere preventiva, con supporto specializzato. Tutti i tecnici potranno meglio intervenire grazie al supporto diretto del produttore.
BARON SERVICE
A technical support team is always on hand to meet any after-sales service request.
CLICK ON THE MAP TO FIND YOUR NEAREST SERVICE CENTRE OR DISTRIBUTOR
Call us
0039 0437855411
Send your mail to
service@baronprofessional.com
RESERVED AREA
The BARON WEB SERVICE AREA has been implemented and got a new look.
Starting from today, it will be possible to serf by all devices, pc, tablet and smartphone in a faster and easier way.
You will find all documentation in a simpler and quicker way thanks to the new “responsive” interface which has been updated in its potential too.
Easy consultation of exploded tables
The access to the exploded views is faster and direct, thanks to the possibility of selecting each table.
Have you got already an account?
It is not needed to register its profile once again. You will log with your already registered profile datas.
QR CODE
Take a picture of the QR code placed on each equipment and find all the needed info. From today on, you can do it directly in Olis webpage , getting the info faster!
Old APP
By this improvement , the use of the previous APP, dedicated to the reserved area services, become obsolete. For this reason the App will be discontinued and will be no longer available.